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*PLEASE NOTE: Due to COVID-19, NO RETURNS will be accepted and/or processed until further notice. We apologize for the inconvenience, and we are doing our very best to stop the spread.
TO RETURN AN ITEM: If you would like to return an item or have received an unusable item due to shipment damage or is defective, you must notify Marabou Lashes within three (3) days of delivery to obtain a return authorization number. We are not responsible for trays that are cracked during shipment, as lash quality is not affected by a cracked tray.
All items MUST be unopened, unused, and in the same condition as they were received to be eligible for a return.
Your return authorization number will need to be clearly marked on the outside of the return packaging. Once your returned items have been received, inspected, and authorized for a return, you will be refunded within 5-7 Business Days.
To request a return, please send an email to support@Maraboulashes.com
Your email must include the following information:
Please allow up to 5 business days to receive a response.
*PLEASE NOTE: Due to COVID-19, NO RETURNS will be accepted and/or processed until further notice. We apologize for the inconvenience, and we are doing our very best to stop the spread.
We offer exchanges if you received the wrong style or order. All other items are replaced only if they are defective or damaged. Delivery time for your exchanged product(s) may vary depending on your location.
To be eligible for an exchange, your item must be unopened, unused, as well as in the same condition and original packaging as received. We require a receipt or proof of purchase.
Do not send your purchase back to the manufacturer. Please contact us to request an exchange at support@Maraboulashes.com
For approved requests, your refund will be processed and automatically applied to your credit card or original method of payment within 5-7 Business Days.
* Please note that there may be some processing time before your refund is posted to your account.
If you still have not received your refund, contact us at support@Maraboulashes.com
Thank you for shopping with Marabou Lashes. We adore all of our clients and are so grateful for your support!
For more information about our returns, exchanges and refund policies, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at support@maraboulashes.com or by mail using the details provided below:
Maraboulashes
[Re: Questions regarding Returns, Exchanges and Refunds]
68 Pittsburgh Ave
Massapequa, NY, 11758
