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Shipping Policy

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Shipping & Processing

  • Orders are processed ASAP – Typically within 1-3 business days** (exceptions apply) **As of 7/1/20 Processing time can take up to 5-7 business days 
  • Orders placed on a weekend or holiday will be processed the next business day
  • An order confirmation will be sent via email/text once your order has been processed and is out for delivery. (See Tracking Info below) 
  • Please Note that shipments may be delayed due to internal server errors, weather, and other unexpected conditions.

Shipping Options

We are proud to offer our customers dynamic, real-time shipping rates for all U.S. orders and Canada. Most orders are shipped via USPS/UPS. Orders are shipped and delivered to a valid mailing address on business days only (Monday – Friday, excluding major holidays). You can calculate your shipping rate prior to checkout.

Transit Time

Transit Time does not begin until your package leaves the shipping carrier’s facility and does not include weekends or holidays.

MaraBou Lashes reserves 48 hours for processing from the time an order is placed before it is transferred to our carrier and leaves our warehouse for shipment.

Below is an example of typical processing for an order. Please note that this is just an example and not a guaranteed timeline:

Day 1: Order is placed.

Orders placed before 11:00am EST on business days have a chance to be picked up by the carrier the same day. Please always take into consideration that in high traffic days packages may not be processed until the next day. If the order is placed after 11:00am EST, or on a weekend or holiday, the package will be picked up by the carrier on the following business day.

Next Business Day: Package has its first transit scan and has started en route for its destination (“pick up scan” is not part of transit time).

Please note packages will only move during business days (weekends and holidays are excluded towards transit time).

* We provide the above example to help you plan accordingly when ordering supplies for your upcoming events. Please plan your orders to allow extra time for possible unexpected delays.  

Ground Shipping

Most orders are processed and shipped within 24 hours of purchase, depending on product availability. Any orders placed on weekends or holidays will be processed and shipped the next available business day.

Once your order has been processed, transit time is anywhere between 1 and 3 business days, depending on your shipping address. Shipments may be delayed due to internal server errors, weather, and other unexpected conditions.

Return Policy

**UPDATE** Due to COVID-19, NO RETURNS will be accepted and/or processed until further notice. We apologize, but we are doing our part to stop the spread.

If you would like to return an item, believe the item you received is unusable due to damage during shipment or is defective you must notify MaraBou Lashes within three (3) days of your order being delivered and obtain a return authorization number. To be eligible for a return, items must be unopened, unused and in the same condition that you received it. 

Your return authorization number must be clearly marked on the outside of the return packaging. Once your returned items have been received and inspected, you will be refunded for the items authorized for return. Shipping and handling costs will not be reimbursed. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please allow 2 weeks for returns to be processed and for any refunds to be issued.

To commence a return Email support@Maraboulashes.com   

The following information MUST be included:                         

  • Your name & best way to contact you (email or text)
  • Order number
  • Details of what the damage or defect is
  • MUST INCLUDE Supporting photos and/or video

Please note that we are not responsible for trays that are cracked during shipment. **Lashes are not typically affected by a cracked tray**

 Please allow up to 5 business days for a response.

Contact us 

For more information about our policies, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at support@maraboulashes.com or by mail using the details provided below: 

Maraboulashes 

Wantagh New york NY 11702, United States